Purchasing from aeroinv.com
How do I purchase from aeroinv.com?
In order to purchase from aeroinv.com you will need to register for an account. The registration form is simple and intuitive and is completed on line. Please click the "Register" link which is located in the top right hand area of the home page and complete the registration form.
How long does the registration process take?
The registration form will only take a few moments to complete, however please allow up to 24 hours for your application to be processed. A notification e-mail will be sent to you once your account is ready for activation.Whilst you are waiting, please search our inventory.
I still haven't received my account notification. Please contact a member of our 24/7 Saels and Support Team for assistance on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore).
Can I still purchase from aeroinv.com via the sales desk?
You can still purchase from aeroinv.com via our sales desk, however our on line experience offers benefits such as immediate on line pricing, "buy it now" functionality and easy to view trace paperwork which simplifies your purchasing process. By registering with aeroinv.com and using the web store you will eliminate the RFQ process, have real time visibility of our stock and have access to the trace documentation to further assist your purchasing decisions.
Stock availability
Does the stock listing on aeroinv.com update in real time?
Yes. All stock listed is immediately available and on a first come, first served basis.
Does aeroinv.com list consignment stock?
We only list what we physically have at our Central Distribution Hub.
I can't find what I'm looking for.
Please keep checking back. We have new stock arriving at the Central Distribution Hub on a regular basis.
How can I identify the manufacturer of the part?
The manufacturer of the part listed can be identified by simply clicking on the part number.
We have included this functionality for additional clarity in identifying part numbers.
Minimum order value / quantity
Do you have a minimum order value (MOV) / minimum order quantity (MOQ)?
Our minimum order value for online transactions is $180 USD. We also have minimum order quantities on certain stock items (e.g. standard hardware) which are shown when the part is added to basket.
Quotations
How does the quotation function work?
Once you have selected your parts and added them to your basket, you can create, download and print a quotation in checkout so that you have a hard copy.
You will need to proceed through the checkout process in order for you to select your shipping method and for the system to apply any qualifying discounts to your sub-total. When you get to the payment page (next to the Wordlpay and Account options) you will also have the option to create a quotation which you can then download and print.
Where can I view my quotations?
You can view your saved quotations at anytime by visiting 'My Account'. You can assign each quotation a reference of your choosing to assist you in managing your quotations.
How long is my quotation valid for?
Your quotation will be valid for 30 days and we will send you an email 10 days before it expires.
Pricing
I am unable to view pricing.
Please ensure you are logged in. Only registered users of aeroinv.com can view pricing on line.
Please log in or register for an account.
What currency are your prices listed in?
All prices are in USD.
I see the same part detailed but with two different prices.
aeroinv.com apply a discount depending on the level of trace paperwork provided with a part.
Please ensure that you select the correct trace for your end user's requirements.
Trace paperwork
I'm unable to view the trace paperwork documents.
Please ensure you are logged in. Only registered users of aeroinv.com can view trace documentation on line.
Please log in or register for an account.
I can see the trace documentation but I am unable to download it.
In order to avert the possibility of counterfeit trace paperwork entering the supply chain, we have digitally watermarked our trace paperwork and offer the ability to view it only. Un-watermarked trace paperwork will be provided with every purchase.
Stock location
Where is your stock located?
Our stock is located in Singapore. We operate a Central Distribution Hub in partnership with DHL.
Why is your stock located in Singapore?
Singapore is the location which best serves our customers. In addition to this Singapore offers:
• Access to all large air carriers
• A major port offering global services
• Local aviation experience
• Minimal disruption risk (political, environmental and bureaucracy)
• Minimal average transport times
Lead times
How soon after payment will my order be released?
For Routine orders, your order will be ready for collection within 5 days of receipt of payment.
For Critical orders, your order will be ready for collection within 24 hours of receipt of payment.
For AOG orders, your order will be ready for collection within 4 hours of receipt of payment.
Our warehouse operatives will contact your freight forwarder once the goods are ready for collection.
Delivery
Does aeroinv.com offer a delivery service?
Currently we offer all stock on an ex works basis only. We are looking to offer stock on a CPT / FCA basis in the near future.
My goods haven't yet arrived.
Please check with your freight forwarder referencing the tracking number we will have provided to you post shipment.
The tracking number is shown for all orders with a status of shipped.
Drop shipments
Can you drop ship my orders?
Orders can be drop shipped. Please ensure you add your end user's delivery address to your "ship to" addresses.
Is there a surcharge for drop shipping orders?
aeroinv.com does not apply a surcharge for drop shipping orders.
Can you send my paperwork with the order and not aeroinv.com paperwork?
Your paperwork can be issued with the shipment by special arrangement. Please contact a member of our 24/7 Sales and Support Team for assistance on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore).
Payment methods
What types of payment do you accept?
We accept payment by Credit Card (Visa, MasterCard and American Express) for online orders. Wire Transfer payment and Credit Card payment is accepted for orders processed by the Sales and Support Team.
Wire Transfer payment and Credit Card payment is accepted for orders processed by the Customer Service Team.
Do you charge a handling fee for Credit Card transactions?
We do not charge a handling fee for Credit Card transactions.
Can you supply a receipt for my payment?
World Pay will issue a receipt with every credit card transaction.
Can we pay upon receipt of goods?
We process orders on a pre-payment basis and will only release orders once payment has been received.
What happens if my payment is declined?
In the event your payment is unsuccessful you will be alerted by a World Pay message which will be displayed on screen and your order will automatically be cancelled. In order to purchase the parts you require you will need to repeat the purchasing process by selecting "re-order" and submitting alternative payment card details.
Will you store my credit card details for future transactions?
Credit card details will not be stored by aeroinv.com
How can I obtain a copy of my invoice?
Please contact a member of our 24/7 Sales and Support Team for assistance on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore>.
Order amendments
Can I amend my order after I have checked out?
Orders can be amended, subject to process status, by contacting a member of our 24/7 Sales and Support Team on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore).
Can I change the priority after I have checked out?
Order priority can be changed, subject to process status, by contacting a member of our 24/7 Sales and Support Team on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore).
Returns and refunds
What is aeroinv.com's return and refund policy?
aeroinv.com will accept returns and issue refunds if the parts provided are defective, do not correlate with their accompanying trace paperwork or if the parts have been issued in error. Please contact the Sales and Support Team in the first instance should you need to return any goods.
Compliance checks and end user information
What is a compliance check and why is it required?
It is the policy of aeroinv.com to fully comply with the laws and regulations for the transfer, export, re-export, sale, consignment and disposal of any product, software or technology from the local country and the United States perspective. aeroinv.com adhere to compliance with all international export laws and regulations.
The export of a wide range of goods and technologies is controlled by respective governments. Governments use export controls to: prevent potential adversaries from obtaining militarily relevant technologies; prevent the proliferation of nuclear, chemical and biological weapons, and ballistic missiles; and support foreign policy goals, such as promoting human rights and combating international terrorism.
To ensure compliance with export controls, aeroinv.com conduct screening to determine whether new customers, suppliers or other service providers appear on the RPL (Restricted Party Lists also known as Denied Parties Lists and proliferation checklist) are affiliated with embargoed countries or participate in activities that present a high risk of diversion.
Why do you request end user information?
End user information is of central importance in the exporting procedure and to the whole system of export control within the aerospace sector. We must ensure that exports are not diverted or re-exported to end users who appear on Restricted Party Lists.
Log in and password enquiries
I do not have log in and password details. What do I do?
To obtain log in and password details you must first register for an aeroinv.com account. Please return to the home page and click the "Register" link in the top right hand corner of the screen. You will then see an application form to complete and submit.
I have forgotten my log in details. What do I do?
Please contact a member of our 24/7 Sales and Support Team on 1-855 AEROINV (US Toll Free), +44 (0)20 8447 3436 (UK) or +65 6543 9044 (Singapore).
Any other enquiries
Please contact a member of our 24/7 Sales and Support Team for assistance on
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1-855 AEROINV (US Toll Free)
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+44 (0)20 8447 3436 (UK)
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+65 6543 9044 (Singapore)
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email